Seth the Blogger Guy jumps on his sword for the good of AT&T
In a world of instent communication this is a good example of customer service on a national scale, Where obviously social media negative or complaint comments prompted the same format media to deliver a message back to its market community.
Before twitter, facebook, friendfeed or others many customers felt like they were in a vacuum of a half full glass.
Not anymore
As this example shows, an individual does have a voice and combined together via the social speak stream, companies will notice.
Companies glass half full
While some companies are intimidated by the social speak others see it as an effective opportunity to quickly engage their markets concerns, service issues and to let their customers know that there voice had been heard.
